Contact Us

Have a question, found an error in our data, or want to suggest an improvement? We'd love to hear from you. We typically respond within 48 hours.

General enquiries

For questions about GPFinder, feedback on the site, partnership enquiries, or anything else.

hello@gpfinder.co.uk

We aim to respond within 48 hours on working days.

Report a data issue

Spotted incorrect information about a GP practice? Let us know and we’ll investigate.

data@gpfinder.co.uk

Please include the practice name and what needs correcting.

Press & media

For press enquiries, interviews, or media requests about GPFinder and NHS data.

hello@gpfinder.co.uk

Please include your publication and deadline in the subject line.

How to report a data issue

GPFinder displays data from five official NHS and regulatory sources. While we update our data regularly, sometimes information can be outdated or incorrect at the source level. If you spot an issue, here's how to help us fix it quickly:

When you email us, please include:

Practice name — the full name as shown on GPFinder
ODS code — if you know it (shown on the practice page, e.g. E87746)
What's incorrect — describe what needs to be updated
Correct information — if you know the right details, please share them

Common data issues and how they're resolved

Issue type	Source	How we fix it
Wrong address or phone number	NHS ODS	We update from the latest ODS extract; if it's wrong at source, we'll report to NHS Digital
Outdated CQC rating	CQC	CQC data updates weekly; if a new inspection has been published, we'll refresh the data
Incorrect patient survey results	GP Patient Survey	We cross-check against the official GPPS dataset and correct if needed
Wrong opening hours	Practice profile	Opening hours come from practice-reported data; we recommend also contacting the practice directly
Practice shows as open but has closed	NHS ODS	We'll flag the practice and verify its status in the next data update
"Accepting new patients" is wrong	Practice-reported data	This status changes frequently; we recommend confirming directly with the practice

We investigate all reports and typically resolve data issues within 3–5 working days.

What GPFinder can help with

✓ Questions about how GPFinder works

✓ Reporting incorrect GP practice data

✓ Feedback and feature suggestions

✓ Understanding our data sources and methodology

✓ Technical issues with the website

✓ Requests to remove or edit a user review

✓ Press and partnership enquiries

What GPFinder cannot help with

✗ Medical advice — We are an information service, not a healthcare provider. For medical concerns, contact your GP or call NHS 111.

✗ GP practice complaints — If you have a complaint about your GP, contact the practice directly, use the NHS complaints process, or reach out to the Parliamentary and Health Service Ombudsman.

✗ Registering with a GP — We can help you find and compare practices, but registration must be done directly with the practice. Visit NHS.uk for registration guidance.

✗ Booking appointments — Contact your GP practice directly or use the NHS App.

✗ Requesting medical records — Contact your GP practice directly.

✗ Changing CQC ratings — CQC ratings are determined by the Care Quality Commission through their inspection process. GPFinder has no influence over ratings.

Information for GP practices

GPFinder displays publicly available data about GP practices in England, sourced from NHS Digital, CQC, and the GP Patient Survey — all published under the Open Government Licence v3.0.

If you manage a GP practice and would like to:

Correct factual information — email us at data@gpfinder.co.uk with the ODS code and the correct details. We prioritise corrections from verified practice staff.
Respond to a user review — we are developing a practice response feature. In the meantime, if you believe a review contains false or defamatory content, please email us with the specifics and we will review it promptly.
Request removal of your practice listing — GPFinder displays publicly available data. However, if you have concerns, please contact us and we'll discuss the situation.
Explore partnership opportunities — we are open to working with practices and Primary Care Networks to improve data accuracy and patient experience. Contact hello@gpfinder.co.uk.

Feature suggestions and feedback

GPFinder is an actively developing product and we value user feedback. If you have ideas for new features, data points you'd like to see, or general suggestions for improvement, please email us at hello@gpfinder.co.uk.

Some of our most useful features have come from user suggestions. We read every message.

Frequently asked questions

How quickly do you respond to emails?

We aim to respond to all enquiries within 48 hours on working days. Data issue reports may take 3–5 working days to investigate and resolve.

Is GPFinder affiliated with the NHS?

No. GPFinder is an independent service. We are not affiliated with, endorsed by, or connected to the NHS, CQC, or any government body. We use publicly available open data.

Can I advertise on GPFinder?

We do not currently accept advertising. If you have a partnership proposal, please email hello@gpfinder.co.uk with details.

I'm a journalist — can I use GPFinder data in my article?

GPFinder aggregates publicly available NHS data. You are welcome to reference our analysis and link to our site. For specific data requests or quotes, please email hello@gpfinder.co.uk.

I want to report a review that’s unfair or defamatory.

Please email us at hello@gpfinder.co.uk with the practice name, the approximate date of the review, and the reason you believe it should be reviewed. We assess all reports and may remove reviews that violate our guidelines.

Can you help me find a GP that speaks my language?

We don't currently have data on languages spoken at practices, but this is a feature we're looking to add. In the meantime, you can check individual practice websites or call them directly.

Why is the data on GPFinder different from what I see on the CQC/NHS website?

Data update frequencies vary between sources. CQC data updates weekly, patient survey data annually (July), and workforce data monthly. There may be short delays between a source being updated and GPFinder reflecting the change. If you spot a significant discrepancy, please report it.

Important notice

GPFinder is an independent information service designed to help you compare GP practices in England using official, publicly available data. We are not affiliated with the NHS, CQC, or any government body.

GPFinder does not provide medical advice. For health concerns, contact your GP, call NHS 111, or in an emergency, call 999.

All GP practice data is sourced from publicly available NHS and regulatory datasets published under the Open Government Licence v3.0.