About this practice

The Portmill Surgery is an NHS GP surgery located at 114 Queen Street, Hitchin, Hertfordshire, SG4 9TH. The practice serves 14,567 registered patients.

The practice holds a Good rating from the Care Quality Commission (CQC), meeting expected standards across all areas, based on its most recent inspection on 27 March 2017. CQC assessed the practice as Good across all five key areas: Safe, Effective, Caring, Responsive, Well-led. In the 2025 GP Patient Survey, 82% of respondents described their overall experience as good — 7 percentage points above the national average, which is broadly in line with the national average.

In December 2025, the practice delivered 7,006 appointments. 61% were face-to-face consultations, with 16% by telephone.

In terms of clinical outcomes, the practice performs well across key Quality and Outcomes Framework (QOF) indicators. Notable results include: Asthma: review in the preceding 12 months (88%), COPD: review in the preceding 12 months (94%), Cervical screening: women aged 25–49 screened (91%). Areas for monitoring include Diabetes: blood sugar well controlled (HbA1c ≤ 58 mmol/mol) at 69%.

Other GP practices nearby include Hitchin & Whitwell Pcn Hub (0 miles), Hertfordshire Special Allocation Scheme (0 miles), and Bancroft Medical Centre (0.2 miles, CQC: Good). Compare these practices side by side →