About this practice

Custom House Surgery is an NHS GP surgery located at 16 Freemasons Road, Canning Town, London, Greater London, E16 3NA. The practice serves 10,890 registered patients.

The practice holds a Requires Improvement rating from the Care Quality Commission (CQC), indicating areas where the practice needs to make changes, based on its most recent inspection on 29 July 2022. CQC rated the practice as: Safe (Good), Effective (Requires Improvement), Caring (Good), Responsive (Requires Improvement), Well-led (Good). In the 2025 GP Patient Survey, 62% of respondents described their overall experience as good — 13 percentage points below the national average, which is below the national average.

In December 2025, the practice delivered 5,187 appointments. 42% were face-to-face consultations, with 49% by telephone.

In terms of clinical outcomes, the practice has mixed results across key Quality and Outcomes Framework (QOF) indicators. Notable results include: Asthma: review in the preceding 12 months (92%), COPD: review in the preceding 12 months (82%), Cervical screening: women aged 50–64 screened (84%). Areas for monitoring include Diabetes: blood sugar well controlled (HbA1c ≤ 58 mmol/mol) at 62% and Hypertension: blood pressure ≤ 140/90 (under 80) at 64%.

Other GP practices nearby include Custom House Minor Surgery (0 miles), Cgl-Newham Rise (0.4 miles), and Community Dermatology Clinic (0.4 miles). Compare these practices side by side →