About this practice

City Way Surgery is an NHS GP surgery located at 65-67 City Way, Rochester, Kent, ME1 2AY. The practice serves 13,084 registered patients.

The practice holds a Requires Improvement rating from the Care Quality Commission (CQC), indicating areas where the practice needs to make changes, based on its most recent inspection on 14 June 2023. CQC assessed the practice as Requires Improvement across all five key areas: Safe, Effective, Caring, Responsive, Well-led. In the 2025 GP Patient Survey, 61% of respondents described their overall experience as good — 14 percentage points below the national average, which is below the national average.

In December 2025, the practice delivered 6,450 appointments. 63% were face-to-face consultations, with 30% by telephone.

In terms of clinical outcomes, the practice performs well across key Quality and Outcomes Framework (QOF) indicators. Notable results include: Asthma: review in the preceding 12 months (87%), COPD: review in the preceding 12 months (94%), Cervical screening: women aged 25–49 screened (80%). Areas for monitoring include Diabetes: blood sugar well controlled (HbA1c ≤ 58 mmol/mol) at 66%.

Other GP practices nearby include Endeavour Suite (0.3 miles), Harmony House (0.3 miles), and Thorndike Partnership (0.7 miles, CQC: Requires Improvement). Compare these practices side by side →