About this practice

The Elms Medical Centre is an NHS GP surgery located at Tilley Close, Main Road, Hoo, Rochester, Kent, ME3 9AE. The practice serves 12,568 registered patients.

The practice holds a Requires Improvement rating from the Care Quality Commission (CQC), indicating areas where the practice needs to make changes, based on its most recent inspection on 31 January 2023. CQC rated the practice as: Safe (Requires Improvement), Effective (Requires Improvement), Caring (Good), Responsive (Good), Well-led (Requires Improvement). In the 2025 GP Patient Survey, 51% of respondents described their overall experience as good — 24 percentage points below the national average, which is below the national average.

In December 2025, the practice delivered 4,144 appointments. 48% were face-to-face consultations, with 43% by telephone.

In terms of clinical outcomes, the practice performs well across key Quality and Outcomes Framework (QOF) indicators. Notable results include: Asthma: review in the preceding 12 months (90%), COPD: review in the preceding 12 months (94%), Cervical screening: women aged 25–49 screened (82%). Areas for monitoring include Hypertension: blood pressure ≤ 140/90 (under 80) at 67%.

Other GP practices nearby include St. Werburgh Med.Practice (0.3 miles, CQC: Good), Maritime Health Partnership (1.3 miles, CQC: Good), and Medway Central Pcn Eas (1.3 miles). Compare these practices side by side →